Welcome to Frameware Inc.

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Security

Frameware's checkout process is protected with Secure Sockets Layer (SSL), the standard for encrypted commercial transactions throughout the Internet. Shop safely on-line with Frameware! SSL encrypts all personal information, including your name and credit card number, so that this information cannot be read as it travels through the Internet. We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.

Only those web pages where you actually enter your credit card and billing information pass encrypted information. When you request one of these checkout screens, the page's URL begins with https instead of http, and the "security" icon on your browser has the appearance of a closed padlock.

Privacy

Frameware Inc. does not collect or maintain any information about how you as an individual use our website. We analyze our web log statistics as a whole, but we do not track your browsing as an individual, and we do not share or offer this information to other companies.

Frameware, like all companies that sell through a catalog or through an online store, maintains a list of current and potential customers. If you order from us, or if you request a catalog, then we will send you a new catalog from time to time, depending on the amount of business you do with us. We like to have email as well as postal addresses if possible. We recognize that you may or may not want to receive future catalogs and offers. If you don't want either catalogs or email from us, let us know and we will follow your wishes, please call 1-800-582-5608 or email us at info@framewareinc.com.

We do not rent or exchange email addresses or telephone numbers, and we have no plans to do so in the future. We maintain that information in our own records only so that we can contact you. We do no "direct telemarketing" by telephone or fax, and we will never offer your name and phone number to any company that does. If you are on online customer and you have created an account on this website, you can notify us automatically through the Internet, by clicking on "My Account" (located on every page of our site, in the upper right corner) and clicking on the link to "Update your Account Preferences". If you have never been our customer, but you request a catalog, we offer you the same options on our Catalog Request page.

In the event Framewareinc.com or substantially all of its assets are acquired or merged with another company, all of the customer information that we have collected may be transferred to the new company.

What are cookies, and do you use them?

Cookies are bits of information your web browser stores on your computer to help a server (such as our website) communicate with you. These cookies are not accessible by any company or internet domain other than our own website located at framewareinc.com.

We do use cookies to improve your shopping experience. When you visit framewareinc.com, a cookie helps us keep track of your order as you shop on our site. If you are a "Registered Customer", a cookie allows us to recognize you when you return to our site and provides you with access to your account information as well as helps assist in reducing data input during checkout. We may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

Frameware Inc. does use various 3rd party cookies to sponsor other websites you may visit, provide promotions on other websites, and capture visitor website usage in aggregate (not individually) for analytic and diagnostic purposes.

You can refuse all cookies, 1st party cookies, and/or 3rd party cookies by turning them off in your browser, however, if you turn off 1st party cookies, we will not be able to track your order or enable you to make a purchase from our site nor will we be able to recognize you as a "Registered Customer" to allow you access to your account information or assist data input during checkout processing. If you are concerned about cookies and want to avoid keeping them on your machine, we urge you to use or purchase one of the many excellent "Cookie Eliminator" programs readily available. Alternatively, many modern web browsers allow you to configure your preferred "Privacy" settings as they relate to cookies. For example, you may choose to not accept "3rd party cookies" or you may wish to "delete" all cookies upon closing/exiting the browser application. Other than forcing you to log in again, using any or all of these methods will not affect your use of framewareinc.com.